citizenM is the home of “affordable luxury for the people”. It’s a lifestyle brand and a hybrid hotel that answers the frustrations of modern travellers. These nomads are looking for luxury, contemporary design, tech-friendly facilities, great central locations, humongous beds and affordable prices – something we have in spades.
At citizenM, we not only operate hotels, we build them too. You’ll find our hotels now in New York, Boston, London, Paris, Amsterdam, Rotterdam, Taipei, Copenhagen, Zurich, Glasgow, Shanghai, Kuala Lumpur, and coming soon to a city near you.
Every year citizenM purchases significant quantities of equipment, materials and services from our suppliers. When spending, we always consider ethical, environmental and social factors. This includes our choices of design, material, manufacture, transportation, construction, operation, product usage and
disposal. By working collaboratively with our supply chain, we reduce overall impact and work towards our sustainability strategy of having a positive influence on the world.
responsible procurement principles
Responsible procurement principles (Key Principles) underline how citizenM operates as a company and with suppliers. We work hard to minimise our environmental impact while maximising our social impact. This includes obtaining sustainable building credentials, building a responsible supply chain, establishing
meaningful community partnerships, promoting equality, and creating a safe working environment for all.
All suppliers must comply with our Key Principles and ensure their suppliers and subcontractors also comply with these standards. Any supplier specific environmental, social and governance requirements will be covered in underlying supplier contracts.
Our Key Principles derive from citizenM rules – please review them together. The citizenM rules define desired attitudes and appropriate behaviour for our employees and business partners.
Our collaborative relationship with suppliers is based on a four-step approach, helping us mitigate risks
and identify opportunities. The four steps are:
1. Requirements – setting clear requirements for suppliers through our Key Principles.
2. Assessments – using the EcoVadis platform to assess our suppliers.
3. Dialogue – opening possibilities for supplier improvement.
4. Alignment – creating internal alignment by training key citizenM employees and driving supplier adherence across the business.
Our Key Principles apply to all procurement and supply chain activities involving citizenM’s suppliers.
Adhering to the Key Principles is integral to our contractual conditions. Business partners are responsible for complying to these principles no matter their role in the supply chain process.
citizenM is reliant on its suppliers and all parties within their supply chain to adhere to the Key Principles
set out below. These principles must be implemented, executed and duly managed. They are:
1. international labour standards
To comply with all applicable (local and international) laws and regulations (environmental, employment,
health and safety) while adhering to the UK’s Modern Slavery Act, the ILO Fundamental Conventions 1 ,
and the UN Declaration of Human Rights, including:
a. child labour
● Not to employ any person below the applicable minimum legal age for employment.
● Workers under the age of 18 shall not perform work likely to jeopardise their health or safety,
including night shifts and overtime.
● Where people below the age of 18 are legally employed, not to involve them in hazardous
activities. The definition of hazardous activities should be determined by applicable local law.
b. forced labour
● To prohibit forced, bonded, compulsory, involuntary or exploitative prison labour, slavery and
trafficking of persons.
● To grant employees the freedom to leave their employment on reasonable notice or terminate
● To undertake the necessary due diligence so there is no modern slavery or human trafficking in
your operations and supply chain. Suppliers are required upon request to provide:
■ Evidence of applicant/employee documentation.
■ Evidence that all staff, including temporary workers, have a written contract of
employment and have not had to pay any direct or indirect fees to obtain work.
■ Evidence that all staff, including temporary workers, are being paid at least the
legal minimum wage.
■ Evidence that workers are not having wages taken off them for accommodation,
food or to repay any supposed debt.
■ Details of how workers are informed of their statutory rights in their own language
including sick pay, holiday pay and any other benefits they may be entitled to.
c. working hours and wage
● Working hours must not exceed the maximum set by local law.
● Compensation paid to workers must comply with all applicable wage laws, including
those relating to minimum wages, overtime hours and legally mandated benefits.
d. freedom of association
f. disciplinary procedures
To conduct business with honesty and integrity – not just in line with high ethical and legal standards, but also while complying with all relevant legislation and regulations.
3. health and safety
Suppliers must comply with all health, safety and security laws of the jurisdictions they do business.
(i) encourage worker reporting of job-related injuries;
(ii) classify and record cases of injury and work-related illness;
(iii) provide necessary medical treatment; and
(iv) investigate and implement corrective actions to eliminate their causes.
5. privacy and security
6. responsible sourcing of materials
How will we implement our Key Principles?
Social and environmental responsibility is central to the way we do business and this approach is reflected in our supply chain management. To ensure the Key Principles are adhered to, citizenM has commissioned EcoVadis, a global supply chain assessment specialist.
citizenM will work with suppliers to implement the Key Principles and will require selected suppliers to duly complete an EcoVadis assessment of the social, environmental and ethical impact of their operation(s). Suppliers will be selected based on citizenM’s internal risk framework.
The EcoVadis system provides supplier scorecards so citizenM can assess the improvement of a supplier’s sustainability performance.
monitoring and review
engagement and communication
Responsibility for distributing this policy lies with the Sourcing and Procurement department at citizenM. The implementation of this policy is the collective responsibility of all employees, agents, consultants, suppliers, contractors and subcontractors. Suppliers should appoint a relevant point of contact who will ensure this document’s Key Principles are met.
reporting violations, incidents, raising concerns and seeking guidance
All violations or suspected violations of the citizenM rules or Key Principles should be promptly reported. Concerns can be raised here through citizenM’s Speak Up procedure. All reports of ethical violations will be kept as confidential as reasonably possible.