Terms & Conditions groups | citizenM

1. Scope

These terms and conditions are between you and citizenM and apply to all bookings of several hotel rooms in any citizenM hotel in the same period, to the exclusion of all other general terms and conditions.

You agree that you will make reservations in good faith for legitimate use by you and your group only and not for any other purpose, including but not limited to reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations or any reservation in anticipation of demand.

2. Rates and city tax

Room rates are fixed and set up front pursuant to applicable group prices communicated at the time of the booking. Meals, mini bar, drinks and other extras are not included in room rate charges, unless otherwise agreed. All charges are inclusive of VAT and are shown in local currency. Agreed upon rates will also apply for extra rooms if booked up to 30 days before day of arrival. Extra rooms booked less than 30 days before arrival may have a different rate, depending on demand. citizenM does not accept any liability for rate differences between individual bookings and group bookings. Absent any specific indication, all charges are excluding VAT, are shown and must be paid in local currency and include any deductions applicable to group bookings.

All extras must be paid separately by individual guests via credit/debit card at the lobby check-out kiosk. Depending on the hotel you booked city tax may apply. The city tax may change between the time of booking and the time of your stay in our hotel.

3. Cancellation, modifications and no-show

There is no charge for cancellation or changes made to the booking up to 30 days before day of arrival. For cancellations between 30 and 14 days before arrival 50% of the reservation’s full value will be charged. Between 14 and 7 days a charge of 75% applies. In the case of cancellations less than 7 days prior to arrival or in case of no-shows, the full value of the booking plus VAT (and, in the U.S.A., city tax and state tax) will be charged. However, 5% of the booked rooms can still be cancelled without any costs up until 48 hours before arrival. Late cancellation and no-show charges will be deducted from any prepayments (prepayments are deposits which do not have to be reimbursed).

4. Extra rooms

Extra rooms can be requested at any time, based on availability. Extra rooms are not guaranteed.

5. Check-in

From 2pm on; for citizenM Taipei from 3pm on. If a room is available for early check-in, you can check-in early. Depending on the hotel an early check-in fee may apply payable at the time of check-in.

6. Check-out

Until 11am; for citizenM Taipei until 12 pm. If you have not checked-out by 11am or 12pm for citizenM Taipei a late check-out fee may be charged. If you have not checked-out by 4pm we may charge an extra night. Open balances will be charged to your credit card on file.

We can store your luggage for one day on the day of check-out. 

7. Late check-out

Depending on the hotel late check-out may be possible against payment of an additional fee.

8. Shortening your stay

If you need to shorten your stay, the full value of your booking will be charged.

9. List of names

A complete list of guest names must be provided at least 14 days before the first day of arrival. Failure to do so can result in withholding guest check-in at the discretion of citizenM. Modifications to the list of names can be made up to 3 days before the first day of arrival. Late modifications will not be processed.

10. Booking guarantee

All bookings must be guaranteed by a credit card. By issuing your credit card details you agree to use for payment referred to in these terms and conditions.

11. Invoice

For each room a separate invoice will be sent to the email address attached to that booking. Split or combined invoices, or other modifications, are not possible. Invoices cannot be modified after check-out.

12. Pets

Pets other than guide dogs are not allowed. If you or your party needs the assistance of guidance dogs during your stay, please notify us in advance of your arrival.

13. No smoking

Smoking and vaping is not permitted inside the hotel. If smoking or vaping is detected a fine will be charged to your credit card on file.

We reserve the right to not serve alcohol. 

14. Damage

Any damage to rooms or the hotel premises caused by your party during the stay and items missing upon your departure will be charged to your credit card on file.

15. Lost and found

You acknowledge and agree that citizenM cannot be held liable forlost, damaged or stolen items. If you leave an item behind, it is your own responsibility to retrieve such item.

16. Wifi

Our wireless network is provided “as is” without warranties of any kind, either expressed or implied. We do not warrant that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our wireless network.

Our wireless network is provided to you at our discretion. Your access may be blocked, suspended or terminated for any reason.

You may not (i) use our wireless network for any purpose that is unlawful or otherwise prohibited, (ii) use our wireless network in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent, (iii) exceed typical bandwidths relevant to the period that you use our wireless network, (iv) resell, or attempt to resell, our wireless network to any third party.

We maintain a log of technical traffic data of your usage activity for system performance, maintenance purposes, for the purpose of processing criminal offences and system security requirements. We process personal data collected by us in connection with your use of our wireless network is subject to our Privacy Statement. By using our wireless network you consent to such processing.

17. Recording and photography

Any audiovisual recording, photo shoot, reproduction or representation of images including the premises and buildings of the hotel other than for strictly private use is subject to our prior approval. Permission can be obtained by contacting us at press@citizenm.com.

18. Liability of citizenM

Our liability to you shall not exceed the amount of the charges paid by you to us save to the extent any liability cannot be excluded or limited by law. We will also not be liable to you for any special, indirect or consequential loss or damage.

19. Force majeure

citizenM does not accept liability or pay any compensation for our failure to provide services contracted due to circumstances beyond our control, such as acts of God, (natural) disaster, fire, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic event, circumstance or emergency, making it impossible, illegal or preventing guests from staying in our hotels.

20. Privacy

During the reservation process and your stay citizenM collects your personal data. These data are processed in accordance with our Privacy Statement and also according to any applicable laws and regulations.

21. Governing law and jurisdiction

These terms and conditions and any bookings made under them shall be governed by and construed in accordance with Dutch law. This choice of law is without prejudice to consumer protection afforded by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of any choice, would have been applicable in the country where you reside. Disputes shall be submitted to the exclusive jurisdiction of the competent court of Amsterdam, the Netherlands.