Terms & Conditions societyM

1. Scope

These terms and conditions are between you and citizenM / societyM and apply to all bookings of meeting rooms in any citizenM hotel, to the exclusion of all other general terms and conditions. See the full list of our citizenM hotels, and the legal entities that operate these hotels here.

You agree that you will make reservations in good faith for legitimate use by you and your invited guests only and not for any other purpose, including but not limited to reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations or any reservation in anticipation of demand.

2. Meeting room rate. Cancellation and modification

The meeting room rate charges agreed when you made your reservation will apply to your booking. Meals and drinks (other than coffee, tea and water) are not included in the meeting room rate charges, unless otherwise agreed. All charges are inclusive of VAT and are shown in local currency. All charges must be paid in local currency. 

There is no charge for cancellation or changes made to the booking up to seven days before your booking. In the event of a cancellation or no-show within seven days of your booking, the full value of the booking including VAT will be charged as a cancellation fee.

3. Food & beverage

Food and beverage may be added, modified, or cancelled without charge up to two days before your booking. In the case of a cancellation or no-show within two days of the booking, the full order value will be charged as a cancellation fee.

We cannot guarantee the availability of food & beverages if requested less than two days before your booking. Food and beverage from outside vendors are not allowed to be consumed within societyM or the public areas of any citizenM hotel, unless previously agreed. We reserve the right to add a cover
charge of an amount equal to an equivalent product available in our hotel if this term is violated.

4. No smoking. Alcohol

Smoking and vaping is not permitted inside the meeting rooms and the hotel premises. If smoking or vaping is detected a fine will be charged to your credit card on file.

We reserve the right to not serve alcohol. 

5. Damage to meeting rooms

Any damage to the meeting room or the hotel premises caused by your party during the stay and items missing upon your departure will be charged to your credit card on file.

6. Lost and found

You acknowledge and agree that citizenM cannot be held liable for lost, damaged or stolen items. If you leave an item behind, it is your own responsibility to retrieve such item.

7. Wifi

Our wireless network is provided “as is” without warranties of any kind, either expressed or implied. We do not warrant that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our wireless network.

Our wireless network is provided to you at our discretion. Your access may be blocked, suspended or terminated for any reason.

You may not (i) use our wireless network for any purpose that is unlawful or otherwise prohibited, (ii) use our wireless network in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent, (iii) exceed typical bandwidths relevant to the period that you use our wireless network, (iv) resell, or attempt to resell, our wireless network to any third party.

We maintain a log of technical traffic data of your usage activity for system performance, maintenance purposes, for the purpose of processing criminal offences and system security requirements. We process personal data collected by us in connection with your use of our wireless network is subject to our Privacy Statement. By using our wireless network you consent to such processing.

8. Recording and photography

Any audiovisual recording, photo shoot, reproduction or representation of images including the premises and buildings of the hotel other than for strictly private use is subject to our prior approval. Permission can be obtained by contacting us at press@citizenm.com.

9. Liability

Our liability to you shall not exceed the amount of the charges paid by you to us save to the extent any liability cannot be excluded or limited by law. We will also not be liable to you for any special, indirect or consequential loss or damage.

10. Force majeure

We do not accept liability or pay any compensation for our failure to provide services contracted due to circumstances beyond our control, such as acts of God, (natural) disaster, fire, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic event, circumstance or emergency, making it impossible, illegal or preventing guests from making use of our meeting rooms.

11. Privacy

During the reservation process and your stay citizenM collects your personal data. These data are processed in accordance with our Privacy Statement and also according to any applicable laws and regulations.

12. Governing law and jurisdiction

These terms and conditions and any bookings made under them shall be governed by and construed in accordance with Dutch law. This choice of law is without prejudice to consumer protection afforded by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of any choice, would have been applicable in the country where you reside. Disputes shall be submitted to the exclusive jurisdiction of the competent court of Amsterdam, the Netherlands.